Returns
How do I make a return?
Returning or Exchanging Your Item ✨. Whether you are returning an unwanted piece, need help with a fault, or are returning a gift, we want to make the process as simple and seamless as possible for you!. Here is our quick guide to returns:. For Unwan
When will I get my refund?
We aim to process all returns within 10 working days, however this timeframe may vary during busy periods of the year.Once we issue a refund, the timeline is then managed by the banks. While some are very quick, it can take between 5-10 business days
Are there any items that cannot be returned?
For strict hygiene reasons, we cannot accept returns or exchanges on any pierced earrings. Additionally, any complimentary items received as part of a giveaway or promotion (such as our free promotional hoops) hold no cash value and cannot be returne
What should I do if my return tracking says it has arrived, but I haven't heard from you?
Don’t worry! Sometimes there can be a tiny delay between the courier dropping the parcel off at our warehouse and our team scanning it into the system. If it has been more than 10 working days since it arrived, just drop us an email to hello@millygra