How do I make a return?Updated 9 days ago

Returning or Exchanging Your Item ✨

Whether you are returning an unwanted piece, need help with a fault, or are returning a gift, we want to make the process as simple and seamless as possible for you!

Here is our quick guide to returns:

For Unwanted Items

• You have 30 days from the date of delivery to return your item for an exchange, refund, or gift card credit.
  
  
• Items must be unworn, in good condition, and in their original packaging.
  
  
• Hygiene Exclusion: For hygiene reasons, earrings (except ear cuffs) cannot be returned for a refund. However, we can happily help you set up an exchange or issue a gift voucher for the full value instead!
  
  

For Faulty Items

• If a piece arrives damaged or develops a fault, please email a photo or video of the issue to [email protected].
  
  
• Every waterproof piece is covered by our Lifetime Colour Guarantee.

For Gift Items

• Gift items can be returned or exchanged provided they fall within our standard 30-day delivery criteria and hygiene guidelines.
  
  

How to Get Your Return Started 📦

Our Returns Portal (Recommended)

1. Head over to our Returns Portal.
   
   
2. Follow the simple steps to request a refund or exchange.
   
   
3. Download and print your shipping label.
   
   Please note: A £3.50 return shipping fee will be automatically deducted from your final refund to cover the label cost (Unless there is a fault) Delivery costs from your original order are non-refundable. 

Self-Postage

You are welcome to send the parcel using your own preferred courier!

• We strongly recommend using a Tracked & Signed For service so it reaches us safely.
  
  
• Return Address:
  Milly Grace c/o Hutch Logistics
  1 Atholl Road, Chelmsford, CM2 6TB, UK
  
  

Processing Times 💫

• Once your return parcel arrives at our warehouse, it will be processed within 10 working days
  
  
• You will receive an automated email update as soon as your refund, exchange, or gift voucher has been issued.
  
  

A Few Final Notes 💌

• Free Gifts & Complimentary Hoops: If you are returning an entire order for a full refund, any complimentary gifts (including free hoops) must be included in your return parcel.
  
  
• 3-for-2 Orders: If you return part of a 3-for-2 order, the items you keep revert to their Full RRP price. The refund will be calculated as: (Total Amount Paid) minus (Full Price of items kept). To protect your 3-for-2 savings, we recommend opting for a store credit voucher instead.
  
  
• Dispatch Note: Please include a note inside your parcel. If you can't locate it, simply include a note with your Name and Order Number so we can identify your package.
  
  

❓ Got a question or need a hand?

We are always happy to help! Reach out directly to us at [email protected] 🤍