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Milly Grace

We aim to process all&#xA0;<a href="https://millygrace.com/pages/returns" target="_blank" rel="noopener noreferrer" style=" text-decoration: none !important;">returns</a>&#xA0;within 10 working days, however this timeframe may vary during busy periods of the year. Once we issue a refund, the timeline is then managed by the banks. While some are very quick, it can take between 5-10 business days for the transaction to be finalised and appear on your statement, depending on your bank&apos;s processing times. &#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;<a href="mailto:hello@millygrace.co.uk" style="text-decoration: none;">hello@millygrace.co.uk</a>&#xA0;&#x1F90D;

We aim to process all returns within 10 working days, however this timeframe may vary during busy periods of the year.Once we issue a refund, the timeline is then managed by the banks. While some are very quick, it can take between 5-10 business days

When will I get my refund?

Returns

How do I make a return?

Are there any items that cannot be returned?

What should I do if my return tracking says it has arrived, but I haven't heard from you?

What is a pre-order?

When will my pre-order ship?

I ordered an in-stock item and a pre-order item together. Will they ship separately?

The shipping date on the website changed since I ordered. Has my delivery been delayed?

Can I cancel or amend a pre-order before it ships?

When will I be charged for a pre-order?

Pre-orders

What shipping do you offer?

How do I track my order?

Do you offer next day delivery?

Do you ship worldwide?

My order was marked delivered but it’s not here

What are the International Duties and Taxes?

Delivery

Can I add a personalised gift note to my order?

Can I ship the gift directly to the recipient?

What is your return policy for gifts?

Do you offer digital Gift Vouchers?

Gifting

What is the Lifetime Colour Guarantee?

What happens if the item I need to replace under warranty is out of stock?

Does the warranty apply if I bought my piece secondhand or from a third party?

Warranty

How do I amend/cancel my order?

My order arrived, but an item is missing or incorrect.

My order arrived, but an item is damaged

I have only received one earring

What payment methods do you accept?

Will I receive an order confirmation?

Order Support

Is your jewellery hypoallergenic?

Is your jewellery 100% waterproof?

How do I clean my jewellery?

Does your jewellery contain nickel?

How do I work out my jewellery size?

My favourite design is out of stock! When will you restock?

Product FAQs

How do I exchange an item?

How much does it cost to do an exchange?

I want to exchange an item, but the new size or style I want is currently out of stock.

Exchanges

When will I get my refund?Updated 9 days ago