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Milly Grace

If your tracking shows your parcel has arrived but you have not received it, please double-check any safe places around your property first and with your neighbours. If it&apos;s still missing, please email&#xA0;<a href="mailto:hello@millygrace.co.uk">hello@millygrace.co.uk</a><a href="mailto:hello@millygrace.co.uk">&#xA0;</a>so we can investigate further.

If your tracking shows your parcel has arrived but you have not received it, please double-check any safe places around your property first and with your neighbours. If it's still missing, please email hello@millygrace.co.uk so we can investigate fur

My order was marked delivered but it’s not here

Delivery

How do I make a return?

When will I get my refund?

Are there any items that cannot be returned?

What should I do if my return tracking says it has arrived, but I haven't heard from you?

Returns

What is a pre-order?

When will my pre-order ship?

I ordered an in-stock item and a pre-order item together. Will they ship separately?

The shipping date on the website changed since I ordered. Has my delivery been delayed?

Can I cancel or amend a pre-order before it ships?

When will I be charged for a pre-order?

Pre-orders

What shipping do you offer?

How do I track my order?

Do you offer next day delivery?

Do you ship worldwide?

What are the International Duties and Taxes?

Can I add a personalised gift note to my order?

Can I ship the gift directly to the recipient?

What is your return policy for gifts?

Do you offer digital Gift Vouchers?

Gifting

What is the Lifetime Colour Guarantee?

What happens if the item I need to replace under warranty is out of stock?

Does the warranty apply if I bought my piece secondhand or from a third party?

Warranty

How do I amend/cancel my order?

My order arrived, but an item is missing or incorrect.

My order arrived, but an item is damaged

I have only received one earring

What payment methods do you accept?

Will I receive an order confirmation?

Order Support

Is your jewellery hypoallergenic?

Is your jewellery 100% waterproof?

How do I clean my jewellery?

Does your jewellery contain nickel?

How do I work out my jewellery size?

My favourite design is out of stock! When will you restock?

Product FAQs

How do I exchange an item?

How much does it cost to do an exchange?

I want to exchange an item, but the new size or style I want is currently out of stock.

Exchanges

My order was marked delivered but it’s not hereUpdated 10 days ago