Pre-orders
What is a pre-order?
❓ Got a question or need a hand?. We are always happy to help! Reach out directly to us at [email protected] 🤍
When will my pre-order ship?
You can find the estimated shipping date right on the product page when you order. As soon as the batch arrives at our warehouse, we will pop a dispatch email straight over to your inbox with your tracking link!. ❓ Got a question or need a hand?. We
I ordered an in-stock item and a pre-order item together. Will they ship separately?
To help reduce packaging waste and minimise our carbon footprint, we ship all items together in a single delivery. This means your entire order will be dispatched as soon as your pre-order piece arrives in our warehouse. ❓ Got a question or need a ha
The shipping date on the website changed since I ordered. Has my delivery been delayed?
Not at all! The date you saw when you completed checkout is locked in for your specific order. When the shipping date updates live on our website, it simply means the current batch has sold out and a new date has been set for the next batch of custom
Can I cancel or amend a pre-order before it ships?
Yes, of course! If you change your mind, want to switch to an in-stock style, or need to update your delivery address before your item dispatches, just drop us an email at [email protected]
When will I be charged for a pre-order?
Payment is taken securely at checkout when you place the order. This reserves your piece from the upcoming batch so it’s exclusively allocated to you!. ❓ Got a question or need a hand?. We are always happy to help! Reach out directly to us at hello@m