Order Support
How do I amend/cancel my order?
Because our team works hard to get your order to you as soon as possible, we can't always guarantee we can stop or amend an order once it’s placed. However, if you drop us an email straight away to [email protected] we will try and catch it befo
My order arrived, but an item is missing or incorrect.
❓ Got a question or need a hand?. We are always happy to help! Reach out directly to us at [email protected] 🤍
My order arrived, but an item is damaged
I am so sorry your new jewellery arrived less than perfect!Please send a quick, clear photo of the fault to [email protected] and we will look into an immediate resolution.
I have only received one earring
If it appears you have only received one earring rather than a pair, the other piece should be tucked on the other side of the pouch, so please double-check as they’re quite small and can sometimes be a bit hidden. ❓ Got a question or need a hand?. W
What payment methods do you accept?
We want to make your purchase as smooth as possible! We accept all major credit and debit cards (Visa, Mastercard, Maestro, American Express), as well as Express Checkout options like Apple Pay, Google Pay, Klarna, Clearpay and PayPal. ❓ Got a questi
Will I receive an order confirmation?
When you treat yourself to Milly Grace pieces, an order confirmation will be sent to your email address. If you have not received one, please check your junk and spam folders, or contact us at [email protected] and we'll resend your order confir