We want you to fall in love with every single piece you wear! If the item you received isn't quite the right fit, style, or size, we would love to help you swap it for something you'll adore ✨. Here is everything you need to know about setting up an

We want you to fall in love with every single piece you wear! If the item you received isn&apos;t quite the right fit, style, or size, we would love to help you swap it for something you&apos;ll adore &#x2728; Here is everything you need to know about setting up an exchange:1. The Exchange Guidelines&#xA0;&#x1F48C;<ul><li style="font-size: 16px;">30-Day Window: You have 30 days from the date of delivery to request an exchange. </li><li style="font-size: 16px;">Condition: Items must be unworn, in good condition, and returned in their original packaging. </li><li style="font-size: 16px;">Note: Please remember to include a note inside your parcel with your Name and Order Number so we know it&#x2019;s yours! </li><li style="font-size: 16px;">Stock Notice: Because stock moves so fast, we&#x2019;re unable to hold items for an exchange while your parcel is in transit. If you need your new piece urgently, we recommend placing a new order on the website and returning your original piece for a store voucher or refund. </li></ul>Standard Items (Rings, Necklaces, Bracelets)You can request an exchange through our returns portal or by emailing us at hello@millygrace.co.uk with your order number. <ul><li style="font-size: 16px;">Re-Shipping Fee: A &#xA3;3.95 re-shipping fee applies to cover sending your new piece out to you, along with any difference in product price. </li></ul>Earrings &amp; Pierced Jewellery (Hygiene Exception)<ul><li style="font-size: 16px;">Hygiene Rule: Due to hygiene reasons, earrings (except ear cuffs) cannot be returned for a cash refund. </li><li style="font-size: 16px;">Important: Please do not try to use the automated portal for earrings, as it won&apos;t allow earring returns. Instead, email us directly at hello@millygrace.co.uk and we&apos;ll set up the exchange for you manually! </li></ul>2. Exchanging 3-for-2 Items&#xA0;&#x1F6CD;&#xFE0F;<ul><li style="font-size: 16px;">Like-for-Like Swaps: If you bought an item as part of a 3-for-2 promotion and want to swap it for a piece of the exact same price, your 3-for-2 promotion stays completely active! </li><li style="font-size: 16px;">Upgrading/Changing Values: If you&#x2019;d like a higher-priced piece, you will receive a store credit voucher so you don&apos;t lose the value of your promotion. </li></ul>3. How to Get Started (Step-by-Step)&#xA0;&#x1F4E6;Option A: The Aftercare Portal<ol><li style="font-size: 16px;">Head to our <a href="https://aftercare.getpimento.com/milly-grace">Returns Portal</a>. </li><li style="font-size: 16px;">Enter your order number and email address and select &apos;Store Credit&apos; </li><li style="font-size: 16px;">Follow the steps on screen to print your label and send your original item back to our warehouse. </li></ol>Option B: Self-PostageIf you&#x2019;d prefer to use your own courier service to post your piece back, send it directly to:Milly Grace c/o Hutch Logistics1 Atholl Road, Chelmsford, CM2 6TB, UK( We always recommend using a Tracked &amp; Signed For service so we can make sure it arrives safely!) How It Works Once Posted&#xA0;&#x1F4AB;<ol><li style="font-size: 16px;">Processing: As soon as your return parcel reaches our warehouse, it will be processed within 5&#x2013;10 working days. </li><li style="font-size: 16px;">Payment Invoice: Once your return has been received, we issue a store credit voucher for you to complete the exchange on our website. </li></ol>&#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;<a href="mailto:hello@millygrace.co.uk" style="text-decoration: none;">hello@millygrace.co.uk</a>&#xA0;&#x1F90D;

How do I exchange an item?

❓ Got a question or need a hand?. We are always happy to help! Reach out directly to us at hello@millygrace.co.uk 🤍

<div data-block="true" data-editor="54nse" data-offset-key="87p4d-0-0" id="isPasted"><div data-offset-key="87p4d-0-0">If you would like to return your order for an exchange there is a &#xA3;3.95 re-shipping fee to cover the cost to ship your new item however we will waive the &#xA3;3.50 return fee! Please select &quot;Store Credit&quot; via the <a href="http://https:aftercare.getpimento.com/milly-grace">portal.</a></div></div><div data-block="true" data-editor="54nse" data-offset-key="ord-0-0"><div data-offset-key="ord-0-0"> </div></div><div data-block="true" data-editor="54nse" data-offset-key="cev1t-0-0"><div data-offset-key="cev1t-0-0">We will issue a voucher for the full value of your piece so you can pick out your new favourite directly on our site! If your order contains our 3 for 2 offer, this keeps things nice and simple for you and ensures your savings stay protected. </div>&#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;<a href="mailto:hello@millygrace.co.uk" style="text-decoration: none;">hello@millygrace.co.uk</a>&#xA0;&#x1F90D;<div data-offset-key="cev1t-0-0"> </div><div data-block="true" data-editor="54nse" data-offset-key="cev1t-0-0"> </div></div>

How much does it cost to do an exchange?

Because we issue you a digital voucher for the full RRP value of your item, your credit has a 1 year expiry. If your favourite piece is temporarily sold out, you can securely hold onto your voucher and use it to grab your item the exact second it res

Because we issue you a digital voucher for the full RRP value of your item, your credit has a 1 year expiry. If your favourite piece is temporarily sold out, you can securely hold onto your voucher and use it to grab your item the exact second it restocks, or use it on a completely different style instead!&#xA0; &#x2753;&#xA0;Got a question or need a hand?We are always happy to help! Reach out directly to us at&#xA0;<a href="mailto:hello@millygrace.co.uk" style="text-decoration: none;">hello@millygrace.co.uk</a>&#xA0;&#x1F90D;

I want to exchange an item, but the new size or style I want is currently out of stock.

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Milly Grace

Exchanges

How do I exchange an item?

How much does it cost to do an exchange?

I want to exchange an item, but the new size or style I want is currently out of stock.